FAQ

FAQ

How do I contact you?

River City Woodworks would love to hear from you. You may send us an email at sales@rivercity.ca or give us a call at 250.423.3331. You can also check out our projects page to see what we’re up to and to connect with us on our social media pages.

How can I see more of your work?

You can follow our newest projects on Facebook and Twitter. Bookmark our Projects page and find us on Houzz.

Where do you deliver or ship?

We are comfortable shipping our wood doors, millwork, trim and cabinetry all over the world. Builders in Alberta, British Columbia, parts of the U.S. and as far away as Japan have enjoyed our wood products.

We include a standard delivery area in our prices: southern Alberta and south-eastern BC. If your delivery address is outside that area, we include crating in the price. Call us at 250-423-3331 for more information regarding delivery or shipping.

Do you install kitchen, bathroom and other built-in cabinets?

We enjoy and take pride in installing the cabinetry that we build. We also build cabinetry for supply, should you have another installer in mind or live in a distant province or state.

Where are you?

We’re located in Fernie, British Columbia, a city in the SE corner of the Canadian Rockies, close to the Alberta border in the East Kootenays. You can find our showroom, office and woodwork shop in the “industrial”, north end of Fernie, just off Highway #3.

How long will my door last?

If you care for a well-built wood door properly, it will last a lifetime. Many solid wood doors last for centuries. The most important thing is protection from the weather and direct sunlight. Exterior doors should have an overhang in the roof to protect it from the elements. This will ensure a long life.

How much do your doors cost?

Exterior Doors: A single, finished, pre-hung exterior wood door can cost as little as $4000 Canadian. Simple, clear glass transoms are approximately $1000 dollars; matching sidelites are approximately $1000 per side. The designs we most often produce range from $6000 to $10,000.

Interior Doors: Simple, unfinished interior wood doors with knock down jambs, architectural grade hinges, drilled for standard tubular hardware start around $650 Canadian per single wood door for an order of 10 or more doors.

What comes with my exterior door?

Unless specified otherwise, our doors come pre-hung with architectural grade hinges and a weather-sealed jamb and oak sill. The weather seal aspect of our exterior doors is lab tested and certified to meet the latest building code requirements in Canada and the US.

Can I order my door unfinished?

Yes. We provide finishing instructions with every door. We strongly recommend sealing or painting doors within 48 hours of arrival. Failure to do so will expose the door to moisture, substances or conditions that can damage the door. It also may void your warranty.

Do you install your doors?

We do not typically install our doors. We recommend you use a qualified builder or carpenter.

How long does it take to build a wood door?

Depending on the door, the detail, type of wood, a door generally takes 8 weeks to build. This does not include time to design the door or finalize details.

What makes your exterior doors so special?

We combine traditional, time-honored approaches with the best modern methods. Our doors feature state-of-the art weather seal products. The panels of the doors are thermally broken with an insulating layer between the inside and the outside. This provide more insulation than solid wood.

All components, including hinges and glass, are of the highest quality. We use engineered stiles and rails, also known as frame and panels to prevent warping, twisting or splitting. Most important of all is the attention to detail we lavish on our doors during construction.

Do your exterior doors comply with Canadian and US building codes?

Yes, our doors have been lab-tested and are certified to meet the latest Canadian and US building codes. The standard is AAMA/WDMA/CSA101/IS2/A440-08 and CSA A440AS1-009. Your door comes with temporary and permanent labels that will satisfy your building official or building inspector.

Why is the frame and panel construction method you use so important?

Wood changes when humidity changes. Through this tried-and-true method, the frame captures the panels, which are not fixed in place. This allows the panels to expand when they take on moisture and shrink when they lose moisture with the seasons. This prevents cracking, splitting, twisting or warping that can sometimes be a problem with solid wood.

How do I figure out what size door to order?

All we need to know is (1) the height and width of the framed opening; and, (2) the wall thickness. From there, we can produce a door that will fit.

Is there an option to distress?

Done properly, distressing wood adds authenticity and character. We have a great deal of experience in this area. This is very important as it must be believable. Random, poorly-thought-out distressing will cheapen the overall look. Distressing levels can range from mild wear through rustic through to extreme: the look of work made with primitive tools by pioneer craftsman.

What type of glass can I choose?

For exterior doors, triple pane glass is available on request. We normally use duel pane, low-E, argon-filled, tempered, sealed units. We can incorporate many standard patterned or obscure glasses into the sealed units. Leaded or art glass can be captured in sealed units or applied on the interior side of exterior doors to create dramatic effects.

For our interior doors and cabinetry we provide all of the same glass options available for exterior doors. Patterned, obscure or art glass provide privacy while allowing natural light to flow through your home.

What should I consider when making choices for exterior doors?

Exposure is the biggest factor. Exposure will, to some degree, dictate the style and color of the door. If the door is not fully protected by a roof overhang, we recommend a wood such as mahogony or white oak that will better endure the rigors of sun and weather, together with an oil finish. Doors that are more exposed require regular maintenance of their finish.

Can I use wood I have already?

Yes, our customers often supply their own reclaimed wood. It must be dry. We’ll also need to ensure it is a quality and quantity necessary to produce your project.

What wood can I use?

We can source and use any wood that you would like. We typically use indigenous material such as Douglas Fir (Mixed Grain, Vertical Grain or Face Grain), Pine, Alder (Knotty or Superior), Oak (White, Red, or Quarter Sawn) or Cherry. However, we can use specialty woods such as Walnut, Brazilian Cherry (Jatoba), or Sapele (Mahogany). We often have a supply of reclaimed wood on hand.

Can you design my door, kitchen, cabinetry or other woodwork for me?

We are delighted to assist you in designing an ideal entry system, interior door or kitchen, bath and built-in cabinetry. We have in-house specialists and draftsmen to bring your vision alive or help you find the design that inspires you.

What is the design process?

Once we get an idea of the basic design or layout of your project, we provide you with design drawings. Next we tweak the design based on your specifications. From there, we move to final shop drawings, which you approve before we start building.

For stains, often customers start by looking at the samples on this site. From there, we send actual stain samples on the chosen type of wood. We can match stain samples you have seen elsewhere. Or, create custom stains to meet your needs.

We can provide door and cabinet hardware and install it. Or, prepare our work for whatever hardware is specified.